Although it is thought that a virtual agent is a person on the other side of the Red, advising the client basically an intelligent virtual agent is a program combining artificial intelligence with the representation graphical, auditory, or both, serving as online customer service, offering a personal touch in business interaction, at the same time reducing support costs and works on brand building. In general, what I like is to depend on myself and I guess that happens to you something similar. There are market research studies also show these results and only a small percentage of consumers prefer to contact by phone or email.
What happens is that the artificial intelligence of these virtual agents is still a baby in diapers and sometimes the solution you propose is not correct. I was reminded of the announcement of a client of an insurance company on the road, stopped his car and being treated badly by a so-called virtual agent.
In fact, these gentlemen or ladies virtual pajolera still have no idea what I want and how to deal for the commercial service is intended to give me optimum quality, personal, human ( drawing pictures, gratis.net).
Author: Manuel Velasco Carretero (Malaga, Spain). 
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