I decided to continue my discussions, right at the start of the new season that was preceded by pessimism and uncertainty suddenly become overwhelming euphoria.
A priori should rejoice to the tourism sector, since this represents optimism to face the season.
Fitur
When you go to one of the recurring questions is how do you see or foresee the season? (Usually this question makes you someone who should know as well as you, what are the expectations).
The answers are almost always evasive, empty of substance, but in the line of education or courtesy of the reality in which one thinks or worries.
go your way, to find another well-known and back again, the same questions, same gestures, the same desires.
comes the turn of the arm grabs you and tells you whispering, "Hey I want to talk to you, as an expert" (shakes), and you politely hand you spend your time, you take him to the cafeteria and make that gesture that means "I am all ears." Start
.- You know very well that the tourism sector (a of applause for your vanity) as you see the season? (And want to finish as soon as possible) the answer is succinct, well, seems to be going well, how well?, It's better than the last, according to information circulating, "you trust them?, No, but which mostly have, and we must heed the opinions shared, although not true, also do not know who is right or wrong, is a question of whether the mood is of euphoria or pessimism (view) ya, but I wonder if this view is strictly kid because I might not be the person who could pursing this rigor, you should keep looking and contrasting, well, thank you for your time, no man, take care and good season, going .... crestfallen unconvinced of what we talked about, because I did not say what he wanted to hear.
I return to the routine of the office after a few days in Madrid, and soon begin to glimpse the effects of Fitur via e-mail, we are in mid / late January, contracted mail from a hotel, a list of dates in which we closed the sale whether or not you have customers for these dates (in Europe brochures are barely 10 days on the streets, there are early sales) and sales and you stop, translation of the message (do not need your customers ) I have others that pay more. A few days
more messages in the same hotel and some of the other new recruits, in the same vein, a widening sales closing dates and other trying to convince you that you return the contracts.
Anyone reading this will probably react by saying, Solution to problem: Cuts the relations and get yourself to other providers, and I will understand, this should probably be the action to be taken, but the outlook is bleak, "they all act alike" .
I came to the conclusion that many do not know what they want, spend sums to try to sell directly to end customers, local operators still waiting for the miracle to get rid of us, other also follow with ties to tour operators, as the transfer operation is slow and expensive as time passes.
A bad season, provides peace of mind but at the expense of lower sales and poor quality (I mean quality of the sale) will talk next day service. Contrary if a season is expected to appear positive, to start trembling.
The paradox of this history of impotence and fatigue is to be carried much more tired reflection obsolescence manage customer service, it is high time that efforts are directed to the end customer is ultimately should enjoy the vacation of your life, what many customers do not know is that it never trod this hotel that once chosen because it met all expectations.
When we will see each other that the purpose is to satisfy customers, via one channel or another, nobody forces us to interact, we can freely choose, just be honest, thorough and respectful and just as I point to hoteliers, the same applies to those colleagues who generate bad practice when they try to negotiate difficult situations down to profit at the expense effortlessly infumables price for the borrower.
With the satisfaction that it is only good expectations, here I am "cagaita" trembling with uncertainty, so not yet has occurred, and all that happens without any client intuit anything about our "diarrhea sector", as the matadors before you open the door of pens, "luck master," that we screwed up our efforts to subject the fate and not the effort.
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