
is time balances, financial, social, and management.
The first positive will not be without this or defect must be necessarily negative, but have not achieved the objectives of the crisis situation justifies the result.
regard to social, affects the immediate multiple items (employees, suppliers, customers), the known (competition, external factors, etc.) And strangers (everyone else).
By the first, not having achieved the goals, are aware that their premiums will fall, and enjoy the rewards that under normal circumstances could enjoy, but save the "chair" the smile is wide.
miss providers in the income statement (rather than physical client) to our customers who for various reasons this year have not traveled.
Customers have decided to stay home or travel companies cheaper than ours, becomes part of schedule in making decisions based on the economy or the degree of fucking that the media impose daily.
Competition, as you can imagine has been around, but the largest group is the one who decided to cut prices as a strategy (tough decision, considering it from the supplier, in most cases) and others have flocked punctual, daily trading between clients and suppliers playing to the auction, as is typical of maritime market, and we know a raging river ... ..
While all this happens I beat Burrill, one reads the press, blocs, communities, forums, etc.., We are trying to keep up with the not so "new" technologies and listen to the huge amount of preachers the emergence of 2.0 has brought us.
clamoring All the good news, (was there any time that I join the fun) I apologize for my voice is usually acute and rumbling.
Everybody tells me I have not done, as I behave, and I need to be a business guy with a two point zero, I admit that at first, with the Cluetrain and client background, I was hooked, but reality asserts, has been almost two years, I continue to hear the same voices in this time despite strongly recommend that you have to know or learn to "Play", far from everyday reality more voices rise in pitch, and not even listen to each other. This screaming
as is typical for a well-known commentator on television, they confuse the message, if any.
could give the impression at this stage of post that my tone is negative, pessimistic, quite the contrary, my analysis is simply differential, "while they are all screaming and trumpeting the need for imminent changes" are so busy that customers are neglected tired of knocking on doors, and still think that one thing they have done well, spreading the message, (but was not directed to clients, if not the managers or those who could make decisions) but a very bad, continue with the hearing to the market, bent on proving that their products or services are the best (from their point of view), that's where the possibilities are enlarged and little to tell someone, "that I can serve you" but be surprised, smiles and thanks much someone's attention.
I assure you that my clients are not interested in the least, social media, responsibility, Rois, the CRM, revenue is more if you talk about it, pretend to "that bucking are telling me, "is that people (customers) just want the want.
I have asked my staff not to change your computer by a conversation with a good cup of coffee and a client share this unique moment.
Warm greetings from the Costa Brava.
0 comments:
Post a Comment